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High quality customer service specializing in approachable and attentive support.

Services

24/7 Assistance.

 Care Reps know customer service is needed at all times of the day, any day of the week. Our support operators are available 24 hours a day, 7 days a week to help you through all your issues.

Team Members Who Care

 The staff at Care Reps know how to help you with all your needs regarding your website subscriptions.

Knowledge is the Key!

 Our team takes customer service seriously and have been trained to handle all your support need. Trained carefully and eager to provide support, Care Reps know the importance of an active support system.

Refund System

 If within the first month of your service you are unhappy with the customer support we offer, you can be refunded to the credit card made to make your initial purchase. Guaranteed!

FREQUENTLY ASKED QUESTIONS

I only wanted a trial membership so why am I being charged still?

All memberships transfer from trial memberships to monthly memberships automatically, unless they are cancelled within the trial period. Additionally, some credit card companies and banking institutions implement a preauthorized charge, which will disappear if your membership gets canceled within the displayed trial duration. If you have questions regarding charges made through a preauthorization, contact your financial institution directly.

Videos won’t work for me. Why is this happening?

The number one reason videos won’t play for our users is because of slow internet connections speeds. We recommend a DSL or cable connection in order to keep videos from loading slowly or taking too long to buffer. If instead of videos you only see a blank screen or a black box, this could be because your computer software needs to be updated. Programs like Java and Flash Player should be fully updated in order to avoid interruption with video streaming.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by Live Support operator, or email us at [email protected], or call us at +1-833-598-0115, .

Can I cancel a membership if I don’t want the service anymore?

Absolutely. If you want to cancel your membership, please contact our Live Support operator, or email us at [email protected], or call us at +1-833-598-0115, .

Can I stop from being on a monthly plan?

All of our plans are monthly unless otherwise cancelled, either through email or by speaking to one of our representatives at +1-833-598-0115, .

What is the purpose of the Care Reps

Care Reps is always available to assist you with all of your customer service needs. We can help you with issues relating to billing, technical support, and any membership questions you may have.

I know my password but it’s not working. Why?

All of our passwords and usernames are case sensitive and must be entered exactly the way they were at the time of registration. Please check to make sure you have not enabled caps lock by accident and that you have entered your information accurately. Sometimes your computers internet files are interfering with your login attempts. By accessing your browser history through the Tools section of your browser, you can delete things such as Temporary Internet Files, browsing history and cookies. Doing so may make the login process work smoothly. If you accessed the login portal from a third party link, your login may be interfered. To remedy this, please close our of this browser completely, refresh, and enter the login portal address directly into the address bar. Try logging in through this method.

Contact

FINDING YOUR MEMBERSHIP CHARGE

Your confirmation email should include all of your membership information. If you did not receive one, or believe that we have an incorrect email address on file, please contact our Live Support operator, or email us at [email protected], or call us at +1-833-598-0115, .

How to Contact Us

Truenorthsystems Inc., 1875 Hayne Street, Unit 234, Spartanburg, SC, 29301, USA